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WhatsUp Gold is a popular tool for executing network monitoring processes. Before considering viable WhatsUp Gold alternatives, I’ll quickly go over why WhatsUp Gold monitoring is so effective, so you know what to look for in its replacement.

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What Is WhatsUp Gold Software?

WhatsUp Gold is software designed to give you in-depth insight into the performance and status of devices connected to the network, applications, and servers—whether on-premises or cloud-based. It’s a versatile tool, with a range of intuitively designed features. These include:

Discovery: Many network monitoring tools have automatic discovery capabilities to make mapping your network and all the connected hardware easier and faster, but some are more basic than others.

WhatsUp Gold uses layer 2/3 discovery methods (e.g., virtual infrastructure management, IP addressing, ARP, SSH, SNMP, ICMP, LLDP) alongside vendor-proprietary operations. This means everything connected to your network can be automatically discovered, affording you complete visibility. It also gives you insight into port-to-port connectivity.

The discovery process can be scheduled and automated, if you’d like, or you can run it on-demand. Discoveries can either be partial or full. With WhatsUp Gold, you can discover servers, devices, deployed software, VMware virtual machines, LANs, and more with little to no manual intervention.

Mapping: Network maps are another useful feature of WhatsUp Gold. Topology maps (layer 2 and 3) are autogenerated, giving you a graphical and practical way of viewing your network. You’ll gain a better understanding of virtual, physical, and logical connectivity. Maps are updated in real time, as and when a change is identified. They can be customized to suit your needs and preferences and can be exported to PDF or Microsoft Visio format.

Alerting: WhatsUp Gold also comes with a built-in, real-time alerting system. This keeps you up-to-date on performance and availability, which is extremely helpful when it comes to meeting service-level agreements. Alerts are customizable, so you can decide when and how you want to be notified. This is great for preventing floods of useless alerts, as you can tweak your settings, so you’re only notified when something is a priority.

Customization: In fact, much of WhatsUp Gold is customizable, including dashboards, maps, settings, and reports. Flexible, customizable tools are something to look for in your WhatsUp Gold network monitoring software alternative.

Workflow Management: Getting to the root of a problem and resolving it is easy with WhatsUp Gold, which features clever and customizable workflows to assist in minimizing MTTR. Via the interactive maps, you can initiate management processes through a well-thought-out design. You can also switch between virtual, physical, wireless, and dependency views as desired, which can help in resolving problems.

Integration: I also appreciate WhatsUp Gold’s ability to integrate and automate with REST API. You’re able to integrate monitoring data with other systems and automate a wide range of tasks and activities, including removing and adding new devices.

Add-on Capabilities: The last WhatsUp Gold feature I’m going to mention is the ability to extend its core capabilities with add-on modules. This includes network traffic analysis, application performance monitoring, configuration management, virtualization monitoring, and failover management.

What to Look for in a WhatsUp Gold Alternative Tool

WhatsUp Gold is bursting with features, but which are the most important? Which are central to its success as a network monitoring solution?

While alternative tools may not offer the exact same capabilities, certain components are nonnegotiable. A viable alternative will at least feature the following components:

User-friendly user interface (UI)
Agent and agentless monitoring capacity
Full enterprise infrastructure and network management/monitoring capabilities
WMI, SNMP, and NetFlow monitoring and analysis utilities
Bandwidth monitoring and analysis utilities
Bandwidth utilities
Linux/Unix, Mac OS X, and Windows Server monitoring utilities

As I mentioned earlier, WhatsUp Gold is a very comprehensive tool. To sum up briefly, it can monitor all of the following:

Application performance
Bandwidth consumption
Cloud-based resources
Network performance
Hyper-V and VMware
Wireless networks

Since it can do so much, you may be wondering why you need a WhatsUp network monitoring alternative at all. Why not just use WhatsUp Gold?

While many competing network monitoring solutions on the market offer the same functionality and capacity as WhatsUp Gold, the layouts, user interfaces, and overall user-friendliness vary significantly from tool to tool. Though WhatsUp Gold is impressive, other tools out there can rival, if not outshine it. I believe these programs can help make the network monitoring experience simpler, faster, more sophisticated, and even more enjoyable.

In this guide, I’m going to give special consideration to WhatsUp Gold vs. SolarWinds, because I view SolarWinds^® Network Performance Monitor (NPM) as the best WhatsUp Gold alternative available. SolarWinds has a reputation for producing some of the most intelligent, powerful, and user-friendly applications around, so its products are obvious contenders. Later in the guide, I will also outline other WhatsUp Gold monitoring alternatives.

WhatsUp Gold vs. SolarWinds As Of April 28, 2020

Let’s take a look at SolarWinds NPM and SolarWinds ipMonitor and how each compare to WhatsUp Gold. SolarWinds NPM is the main competitor here, so I’ll give it the most attention, but the free version of ipMonitor is nonetheless worth mentioning as a WhatsUp Gold free alternative.

SolarWinds Network Performance Monitor

Both WhatsUp Gold and SolarWinds NPM are extremely feature-rich tools, each with its own intelligent and unique design approach, so comparing the two is tricky. To make it simpler, I’ve broken my comparison down into sections. First, I’ll summarize what NPM can do that WhatsUp Gold can’t. Then, I’ll give a detailed overview of NPM’s core features (to read a complete NPM features list click here) with regard to server and hardware monitoring, critical application monitoring, VMware and Hyper-V monitoring, and scaling and extensions.

Advantages of NPM vs. WhatsUp Gold

The following features included in SolarWinds NPM:

Hop-by-Hop Network Path Analysis: The NetPath^™ utility included in NPM lets you view traffic, performance, configuration, and application data, whether in hybrid or cloud-based environments or installed on-premises. This is a feature WhatsUp Gold does not provide, which is a shame because it’s very useful.

Drag-and-Drop Performance Metrics: This is one of my favorite features. NPM speeds up root cause identification significantly by letting you drag and drop metrics onto a shared timeline. This gives you a way of visualizing correlation and relationships across your network, which makes identifying issues much easier. This feature is one of many examples that demonstrate the superiority of NPM’s UI over WhatsUp Gold’s.

Network Insight^™: NPM gives you insight into Cisco ASAs and lets you manage and monitor the Cisco ASA environment. WhatsUp Gold cannot, unfortunately, give you any Cisco ASA visibility.

Route Monitoring and Network Multicast Monitoring: WhatsUp Gold doesn’t offer either of these monitoring capabilities. NPM, on the other hand, can monitor and analyze routing tables and will notify you if anything is amiss. It also tracks routing protocols (e.g., OSPF, BGP, RIP). NPM can monitor, report, and alert on multicast topologies, even if they’re complex.

These are just the most notable examples of what NPM can do that WhatsUp Gold can’t. As I go on to explore some of NPM’s other impressive functionalities, other differences between these two products will come up.

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Core Features of NPM

SolarWinds NPM is a fantastic tool with performance analysis capabilities, fault monitoring, availability monitoring, cross-stack data correlation, and more. When it comes to server and hardware monitoring, it undertakes uptime monitoring (with Ping/ICMP), event log monitoring, and performance monitoring. Essentially, NPM covers the key aspects of servers and hardware, giving you a comprehensive monitoring solution. Each of these components comes with triggers, events, and thresholds, which you can tweak to your preferences. You’ll be notified when thresholds are breached, so you’re never out of the loop.

Hardware Monitoring: As a WhatsUp Gold monitoring alternative, NPM takes hardware monitoring to the next level. It gives you access to native monitoring for IBM, Dell, and HP health indicators. WhatsUp Gold, on the other hand, only supports SNMP MIBs. In terms of server management, NPM allows you to kill processes, with the option to start, stop, restart, and shut down servers. By contrast, WhatsUp Gold’s server management utilities only cover Traceroute, Telnet, Browser, Ping, and RDP.

NPM supports Windows Server, Solaris, Hyper-V and VMware vSphere, Linux/Unix, HP-UX, and AIX. WhatsUp Gold is SNMP-based.

Application Monitoring: Application monitoring capacity is another important consideration when choosing your WhatsUp Gold network monitoring alternative. NPM boasts native templates for common applications. It supports over 200 applications, offers a range of SQL Server monitoring functionalities (for performance, query, log size, fragmentation, etc.), and features a centralized event console. WhatsUp Gold requires add-ons or plugins for many of these features in its Premium, MSP, and Distributed editions, which cost extra. They are included in the Total Plus edition.

VM Monitoring: Regarding VMware and Hyper-V monitoring, WhatsUp Gold requires add-ons at additional costs depending on the edition for most functionalities. NPM, on the other hand, offers built-in compatibility with both VMware vSphere and Hyper-V. You can view resources and counts for virtual and host machines by hypervisor in the VM inventory summary, and you can monitor the following resources: CPU/processor, network traffic, utilization for host and virtual machines, and memory consumption on host and virtual machines.

Scalability: The issue of scalability and extensibility really comes down to preference. With WhatsUp Gold, you can extend the offering with paid add-ons, and some of you may value this flexibility. Personally, I prefer having a tool like NPM because it has enormous scope, and no add-ons are necessary.

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A 30-day free trial of NPM is available.

SolarWinds ipMonitor Free Edition

SolarWinds ipMonitor is designed to be a simple tool to monitor servers, applications, and devices on the network. It delivers alerts pertaining to availability and performance problem indicators, with automated remediation actions and built-in reports.

SolarWinds ipMonitor happens to be quick and easy to launch. With the Startup Wizard, you’re guided through the launch processes step by step. These include the automated discovery process and the configuration of alerts. The Startup Wizard provides you with out-of-the-box instructions, helping you decide what to monitor for each device and application. This is useful for beginners, or for professionals who are new to SolarWinds products. I personally really appreciate these support features. Though using SolarWinds tools requires next to no training or prior knowledge, knowing the support is there is reassuring.

A decent alerts system is valuable, but alert functionalities can be hit or miss with many tools. ipMonitor employs a system to reduce the number of unimportant alerts you get, while helping ensure you don’t miss anything that might be concerning. You can customize your alerts, so you receive them the way you want to, with over a dozen notification types to choose from. You can opt to be notified via SMS, email, or even the Windows event log files.

Free tools are known for skimping on user-friendliness, because they don’t always put the same amount of effort into the user interface and dashboard as paid tools. ipMonitor is an exception to this rule, having a dynamic and uncluttered dashboard to make data interpretation effortless. I especially like the organization of the dashboard, which resembles a typical computer files repository, with folders and subfolders. This is familiar and easy to use.

The console doesn’t give you too much information at once. Instead, you have the option of drilling down into an issue to gain visibility of specific metrics and data. This means the information is available on demand, when you need it, instead of flooding your console and making everything harder to interpret. With network maps and Network Operations Center view, problem resolution becomes significantly easier.

The automated remediation actions are another generous contribution, considering the tool won’t cost you a penny. They allow you to restart failed Windows services and applications, and reboot servers, run scripts, and back up files.

The monitoring process itself is another benefit of ipMonitor. The graphical representation of data is colorful, engaging, and easy to read, making monitoring historical performance simple. The built-in reports, which are customizable, are also notable. You can “point and shoot” to zoom in on reports, so you can view data from a specific time or event. This is useful for identifying the root cause of an issue. Reports can be scheduled for delivery by email.

Overall, the free version of ipMonitor is a great WhatsUp monitoring alternative if you have your heart set on a free program. The paid version is also a viable option, though if you’re going to go for a paid product I’d recommend choosing SolarWinds NPM instead. You can access the free edition of ipMonitor here.

Alternatively, a 14-day free trial of the paid version is available.

Other WhatsUp Gold Alternatives

ManageEngine OpManager

ManageEngine, like SolarWinds, is a big name in software development, particularly well-known for its network monitoring tools. OpManager is both feature-rich and easy to use. It has over 2,000 built-in monitors for network performance, covering latency, packet loss, speed, discards and errors, performance bottlenecks analysis, and much more. These monitors aren’t plugins or add-ons, but fully integrated into the software.

With this tool, you get end-to-end visibility. You’ll gain insight into your wireless network, WAN links, local devices, printers, access points, and so on. Data is often graphically represented, with dials, charts, and graphs making interpretation effortless. You’re afforded at-a-glance insights in real time, without a flood of information to complicate your view of the console. Clarity of data is an important feature of any monitoring tool, so this is a big benefit.

OpManager lets you monitor disk utilization, memory, and CPU for both Linux and Windows servers. You can also monitor the performance of Hyper-V and Xen virtualization platforms, as well as VMware host and virtual machines.

The multi-level thresholds approach to monitoring is another useful utility. You can establish numerous thresholds for each critical performance monitor to receive notifications when a threshold is breached.

The OpManager dashboards are customizable: you can either tweak the default dashboards or create your own from scratch. In doing so, you’ll be able to draw on more than 200 performance widgets, which make it possible to get an instant overview of your network.

This tool doesn’t require any training to get started, and the installation process is easy. The pricing model is device-based, which means you don’t pay for more than you need. Check out the 30-day free trial.

Nagios XI

Nagios XI is an enterprise network and server monitoring solution with a comprehensive approach. It centralizes your monitoring processes, so you don’t have to jump between different tools.

This tool makes my list primarily because of its extendable architecture. The software uses multiple APIs to enable integration with third-party and in-house applications. Moreover, Nagios is supported by a large volume of loyal customers, who continue to extend the program by contributing to a pool of thousands of community-developed add-ons. This community-based approach to extendibility makes Nagios stand out from many other products. While I personally prefer not to use tools requiring add-ons or plugins, I don’t view that as grounds to exclude Nagios XI from this guide. If you like the idea of a community-based program, then you might benefit from this approach.

Because this tool is aimed at enterprise clients, it’s sophisticated. This does not, however, mean it’s particularly difficult to use. While it’s not as user-friendly as it could be, it offers a useful quick-start feature, which prevents you from needing to manually configure it step by step. Nagios also has knowledgeable tech advisors on hand, so you can get assistance easily enough if anything goes wrong—they can even deploy Nagios XI with a remote assist installation. While this is a valuable offering, other tools don’t need to offer extensive assistance, because their installation and setup process is simple.

Customizability, as we’ve already discussed, is an important aspect to consider when choosing your network monitoring alternative. Nagios XI benefits from a UI that allows you to customize design, layout, and preferences. You can do this on a per-user basis, giving you ultimate flexibility.

Nagios XI also comes with multi-tenant capabilities. Multiple users can access the web interface, which means stakeholders can gain real insight into the status of the infrastructure. Access is restricted via customizable user-specific views, so clients can only view the elements they’re authorized to see. Managing user accounts is simple, and you can create and provision new accounts typically in a few minutes. Once set up, a user will receive an automated email with their login details.

Nagios XI users benefit from trending and capacity planning graphs that are automated and fully integrated, assisting you in preparing for infrastructure upgrades before a system becomes outdated. The relevant alerts are sent to stakeholders, IT team members, and end users, notifying these parties of outage details, so they can resolve the issue as quickly as possible. Alerts can be sent via email or SMS.

You can download a 60-day free trial of Nagios XI. There are different download links for Microsoft, VMware OVA, and Linux. Alternatively, you can view the online demo, or schedule a quick start. A free version of Nagios is available, but this is only suitable for small network environments.

Paessler PRTG Network Monitor

PRTG Network Monitor, by Paessler, is a well-known and widely used tool. It’s a strong contender because it provides such a comprehensive monitoring solution. It covers bandwidth, applications, databases, LANs, servers, SNMP, cloud, and much more. It supports major technologies, including SNMP, WMI and Windows performance counters, SSH, HTTP requests, REST APIs returning JSON or XML, Ping, and SQL—and the list goes on.

My favorite thing about PRTG Network Monitor, besides its versatility, is the way data is represented. The graphs are dynamic, colorful, and easy to read, and are afforded an appropriate amount of space on the dashboard. Information doesn’t feel messy or overwhelming, and the interface has a clean aesthetic. You can create your own dashboards with the built-in map designer and integrate the components of your network by using over 300 map objects—for example, status icons, top lists, and traffic charts.

A monitoring solution is only as good as its alerts system, and PRTG Network Monitor’s flexible approach to alerting is an obvious benefit of the program. There are built-in notification mechanisms, which support push, email, and HTTP requests. Push notifications can even be delivered straight to your phone, via the PRTG app. This app is available for Android and iOS, and the program is surprisingly well suited to the mobile interface.

PRTG takes a sensor-based approach to monitoring, and I see this as its major pitfall, purely because the per-sensor pricing model means you could end up paying for more than you need. Nonetheless, this is an impressive tool. If you want to see whether it works for you, a 30-day free trial is available. After the trial period ends, the program reverts to a free version.

Best WhatsUp Gold Alternative Software

WhatsUp Gold is a popular tool, with plenty to recommend it, but tools on the market can compete with and even surpass it. If you’re looking for a WhatsUp Gold alternative for network monitoring that incorporates its best and key features but expands on those capabilities, you can’t go wrong with SolarWinds Network Performance Monitor.

With its intelligent design, user-friendliness, dynamic and supported UI, and extensive functionalities, NPM is everything you could want in a WhatsUp Gold alternative. For a program that maximizes usability, requires no training or former knowledge, and brings you a combination of sophistication and simplicity, download the fully functional 30-day free trial.

In this File

Release information

Product name	WhatsUp Gold
Version	v16.2
Release dates	v16.2 Service Pack 9 (v16.2.9) March 17, 2015 v16.2 Service Pack 8 (v16.2.8) December 18, 2014 v16.2 Service Pack 7 (v16.2.7) October 7, 2014 v16.2 Service Pack 6 (v16.2.6) August 7, 2014 v16.2 Service Pack 5 (v16.2.5) June 26, 2014 v16.2 Service Pack 4 (v16.2.4) May 8, 2014 v16.2 Service Pack 3 (v16.2.3) March 25, 2014 v16.2 Service Pack 2 (v16.2.2) January 23, 2014 v16.2 Service Pack 1 (v16.2.1) December 03, 2013 v16.2 October 30, 2013

New in WhatsUp Gold v16.2

Ipswitch WhatsUp Gold v16.2 Premium and Distributed editions

Microsoft Windows Server 2012 operating system support.
Microsoft SQL Server 2012 database system support.
In addition to Wireless LAN controllers from Cisco and Aruba, the following devices are now supported:
- Cisco Small Business wireless devices (Cisco WAP321)
- Meru Networks wireless devices
- Ruckus wireless devices
Monitoring
- The File Properties monitor now allows for monitoring the age of a file.
- The File Properties monitor and the Folder monitor support percent (%) variables.
- Cisco Nexus devices
- Improved discovery and monitoring support for pure IPv6 networks. WhatsUp Gold 16.2 fully supports discovery and management of native IPv6 devices, native IPv4 devices, and dual-stack IPv4/IPv6 network environments.
- Added a Windows Performance Counter performance monitor that enables data collection from performance counters exposed by various Microsoft Windows applications. The WhatsUp Gold admin console performance monitor dialog links to a Windows Performance Counter dialog users can use to browse for performance counters on the device for which they want to monitor applications.

APM plug-in

Unix Scripting is now supported for APM SSH actions.
Added a Windows Performance Counter component that enables data collection from performance counters exposed by various Windows applications.
Added six Interface components that can be monitored in APM application profiles:
- Interface Discards In/Out
- Interface Errors In/Out
- Interface Utilization In/Out

Flow Monitor plug-in

Added support for Flow Monitor to accept IPv4 data via pure IPv6 network transported to the flow collector.
The Listener Ports box on the Flow Settings dialog has been changed to the Listener(s) box and now supports the specification of ports and IP addresses on which the Flow Collector should listen for flow information.

WhatsConfigured plug-in

Devices with IPv6 IP addresses are now discovered and display corresponding IPv6 address information.
Expanded manufacture device support to include Brocade/Foundry, Enterasys, HP-3COM, Juniper, and Avaya/Nortel.
The Device Properties - Tasks dialog
- Now includes Import and Export buttons which allow users to import and export configuration files for a device.
- Now includes two new columns for tasks associated with the respective device, the Description column, and the Retain column.
- The View button has been updated for ease of usability. It is now the Edit/View button to reflect its extended functionality which brings up the Edit/View Configuration dialog that allows users to view and modify archived configuration files for the respective device.
Configuration information can be saved using a Retain option, included on the Importing configuration files, to archive and edit configuration archive dialogs. This option allows archives for the task to be saved in addition to other archives for the task.
Configuration change information can now be sent to the email address specified while configuring the Alert Center notification policy applied to a WhatsConfigured scheduled task.
Added support for SCP (Secure Copy Protocol) and SFTP (SSH/Secure File Transfer Protocol). The Tools > File Transfer Settings (previously TFTP Server Settings) dialog now includes tabs for SCP and SFTP servers and clients.
Added two new secure upload scripts (SecureUploadStartupConfig and SecureUploadRunningConfig) that use either SCP or SFTP to upload startup config and running config files to devices.
Added the option to securely restore and upload device configuration files by selecting the Use secure file transfer option on the Restore Confirmation and Configuration Upload Confirmation dialogs.
Updated the WhatsConfigured Custom Script Language:
- Added the @logout command which logs out of the devices on which it issues device commands.
- Added the ReadTimeout variable which specifies how long WhatsConfigured waits to read output after a command is issued.

Defects resolved in WhatsUp Gold 16.2

WhatsUp Gold 16.2 includes defect resolutions from WhatsUp Gold 16.1 Service Pack 1 - Service Pack 5.

Defect ID	Category	Issues
21402	Active Monitor - SSH	Updated an SSH library implementation to correct SSH Active Monitors from yielding unexpected or unknown results.
20171	Active Monitor - SSH	SSH Monitors now work successfully with IPv6 devices.
20172	Active Monitor - FTP	FTP Monitors now work successfully with IPv6 devices.
24056	Performance - Interface	Corrected an issue that caused performance monitor reports to show spikes in interface utilization reports that was inaccurate.
24355	Users	Users no longer experience SQL errors when attempting to delete WhatsUp Gold user accounts after restoring the WhatsUp, Flow Monitor, and Flow Monitor Archive databases.
24453	RemoteDBConfig	RemoteDBConfig.exe now support Microsoft SQL Server 2012.

New in WhatsUp Gold 16.2 Service Pack 1 (v16.2.1)

For more information about the WhatsUp Gold 16.2 Service Pack 1 (v16.2.1) release, see Service Pack 1 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 2 (v16.2.2)

For more information about the WhatsUp Gold 16.2 Service Pack 2 (v16.2.2) release, see Service Pack 2 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 3 (v16.2.3)

For more information about the WhatsUp Gold 16.2 Service Pack 3 (v16.2.3) release, see Service Pack 3 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 4 (v16.2.4)

For more information about the WhatsUp Gold 16.2 Service Pack 4 (v16.2.4) release, see Service Pack 4 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 5 (v16.2.5)

For more information about the WhatsUp Gold 16.2 Service Pack 5 (v16.2.5) release, see Service Pack 5 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 6 (v16.2.6)

For more information about the WhatsUp Gold 16.2 Service Pack 6 (v16.2.6) release, see Service Pack 6 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 7 (v16.2.7)

For more information about the WhatsUp Gold 16.2 Service Pack 7 (v16.2.7) release, see Service Pack 7 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 8 (v16.2.8)

For more information about the WhatsUp Gold 16.2 Service Pack 8 (v16.2.8) release, see Service Pack 8 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 9 (v16.2.9)

For more information about the WhatsUp Gold 16.2 Service Pack 9 (v16.2.9) release, see Service Pack 9 Release Notes.

System Requirements

Operating system and virtual environment requirements

Following are OS environment recommendations:

WhatsUp Gold should be installed on server class OS.
Installing WhatsUp Gold on a domain controller is not recommended or supported.
If WhatsUp Gold is hosted in virtual environments, to prevent licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating. Refer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine.
WhatsUp Gold requires dual-core processors @ 2.4 GHz (min). If you are installing WhatsUp Gold on a Virtual Machine, make sure that your guest VM has at least two CPU cores allocated to it. Refer to additional Hardware requirements guidelines below.

WhatsUp Gold supports the following Windows Server platforms:

Microsoft Windows Server 2012 R2 (support added in 16.2.4)
Microsoft Windows Server 2012
Microsoft Windows Server 2008 R2 (64-bit)
Microsoft Windows Server 2008 (32-bit and 64-bit)
Microsoft Windows Server 2003 R2 (32-bit and 64-bit)
Microsoft Windows Server 2003 (32-bit and 64-bit)

Note: For WhatsUp Gold planning purposes, future versions of WhatsUp Gold releases will not support Microsoft Windows Server 2003 R2 or Microsoft Windows Server 2003.

WhatsUp Gold supports the following Windows operating systems, BUT recommends that it be installed on a server class OS:

Microsoft Windows 7 Professional, Enterprise, and Ultimate editions (32-bit and 64-bit)

Database requirements

Important: If you use a remote SQL database, instead of the default Microsoft SQL Server 2008 R2 Express Edition install that occurs as part of the default WhatsUp Gold installation, refer to the WhatsUp Gold Database Migration and Management Guide for information about other WhatsUp Gold database configurations.

Note: For WhatsUp Gold planning purposes, future versions of WhatsUp Gold releases will not support Microsoft SQL Server 2005.

WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers:

If you install WhatsUp Gold on:	You have these database options:
Microsoft SQL Server 2008 R2 Express Edition 32-bit or 64-bit Local	Microsoft SQL Server 2005 Standard or Enterprise 32-bit or 64-bit Local/Remote	Microsoft SQL Server 2008 or 2008 R2 Standard or Enterprise 32-bit or 64-bit Local/Remote	Microsoft SQL Server 2012 Standard or Enterprise 32-bit or 64-bit Local/Remote	Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 Enterprise or Datacenter 32-bit or 64-bit Remote only
Windows 7 Professional, Enterprise, or Ultimate
Windows Server 2003 SP2	*
Windows Server 2003 R2 SP2	*
Windows Server 2008 SP2
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2

*Windows Enterprise or Datacenter

Web server requirements

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on:	IIS version 6	IIS version 7.x	IIS version 8.x
Windows 7 Professional / Enterprise / Ultimate
Windows Server 2003 SP2
Windows Server 2003 SP2 R2
Windows Server 2008 SP2
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2

IMPORTANT web server requirements for IIS 7.x or 8

The WhatsUp Gold installer automatically installs/enables IIS 7.x or 8 on platforms where it is supported. If needed, you can verify which IIS 7.x or 8 OS features are installed/enabled and properly configured from the Turn Windows features on or off dialog. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x or 8 at a minimum:

Web Server
ASP .NET
Static Content
HTTP Redirection
Default Document

IMPORTANT web server requirements for IIS 6

If using IIS 6 and it is not installed on the WhatsUp Gold server; install IIS 6 prior to installing WhatsUp Gold. The WhatsUp Gold installer then enables IIS 6 features automatically. For additional information about IIS 6 setup, refer to instructions from Microsoft or see using the Installing and Configuring WhatsUp Gold guide.

WhatsUp Gold requires the following web server extension for IIS 6 at a minimum:

ASP .NET

Framework and accessibility requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

Microsoft .NET Framework 4.0, included in installation program.
PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
Microsoft Windows Scripting Host v5.7 (or later).
Microsoft SAPI 5.1 (required for Text-to-Speech actions).

Requirements for Windows 7 / Windows Server 2008 / and Windows Server 2012

The Microsoft .NET Framework option is required; however, the following feature/component options must NOT be enabled in the Microsoft .NET Framework options:

.NET Framework Windows Communication Foundation (WCF) HTTP Activation.
Windows Communication Foundation (WCF) Non-HTTP Activation.

Important: The Microsoft .NET Framework feature/component options listed above may have been enabled automatically at the time the OS was installed. To confirm the features/components are NOT enabled, expand and review the Microsoft .NET Framework options.

To change the features/components if required, access the Microsoft .NET Framework options as follows:

Windows 2008, 2008 R2, or 2012
Open the Server Manager, click Features > Add Features, then select .NET Framework 3.5.x or 4.x. Disable the options described above.
Windows 7
Click Control Panel > Programs > Programs and Features>Turn Windows Features on or off, then select .NET Framework 3.5.x or 4.x. Disable the options described above.

Web and mobile interface requirements

The following web browsers and mobile device interfaces are supported for use with WhatsUp Gold:

WhatsUp Gold Web interface: Microsoft Internet Explorer 9.x, and 10.x; Firefox 17.x; or Chrome 23.x. Newer versions of these browsers will likely support WhatsUp Gold, but may have not been extensively tested.
- APM considerations. The APM plug-in implements client side processing and rendering for reports and other features in APM. Note that the CPU and memory on the client system, used to manage and view APM features, impacts the APM viewing and performance experience.
- Wireless and WhatsVirtual considerations. Canvas technology is used in WhatsUp Gold and is required to view Wireless and WhatsVirtual maps. If using these WhatsUp Gold features, make sure that you use one of the following browsers: Internet IE 10 or later, Firefox 17.x, or Chrome 23.x.
WhatsUp Gold Mobile interface. Mobile Safari 4.2, 5.x; Microsoft Internet Explorer Mobile 6.1.x; or Opera Mini 4.2.

WhatsVirtual supported virtual environments

The WhatsVirtual plug-in supports virtual hosts and virtual machines running on the following virtual environments:

VMware vCenter Server versions 4.0, 4.1, 5.0, and 5.5
VMware ESX versions 3.5, 4.0, and 4.1
VMWare ESXi versions 3.5, 4.0, 5.0, 5.1, and 5.5

Wireless supported devices

Important: Because of the volume of data collected and stored for WhatsUp Gold Wireless, we recommended that you use Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, Microsoft SQL Server 2012 or Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 to store the data collected by WhatsUp Gold. See the Installing and Configuring WhatsUp Gold guide advanced options section for more information.

The Wireless plug-in supports the following wireless devices:

Important: If you are monitoring Cisco Aironet Autonomous access points we recommend that you run IOS 12.3 or newer. Inaccurate data may be report with older IOS versions.

Cisco Small Business wireless devices (Cisco WAP321)
Cisco 3650 Series Wireless LAN Controller with lightweight AP
Cisco 5700 Series Wireless LAN controller
Cisco WiSM2 (6500 Series) Wireless LAN controller
Cisco Flex 7500 Series wireless LAN controller
Cisco Aironet wireless LAN controllers and access points
Cisco Airespace wireless LAN controllers and access points
Aruba Mobility wireless LAN controllers and access points
Meru Networks wireless devices
Ruckus wireless devices

Flow Monitor software requirements

WhatsUp Gold Flow Monitor has the same base system requirements as WhatsUp Gold. In addition, WhatsUp Gold Flow Monitor requires:

WhatsUp Gold Standard Edition, Premium Edition, MSP Edition, or Distributed Edition.
At least one routing device that supports NetFlow versions 1, 5, 7, or 9.
- or -
At least one routing device that supports sFlow versions 2 or 5.
Note: WhatsUp Gold Flow Monitor performs well in most WhatsUp Gold configurations that use the default SQL Server 2008 Express Edition database. However, some data collections, over 10 GB or configurations where data is collected and archived over a long period of time, will benefit from the additional performance capabilities of other SQL Server Editions. For more information about WhatsUp Gold supported SQL databases, see release notes Database requirements section. Also, please consult Microsoft guidelines for the SQL Server database edition that best fits your requirements.

Hardware requirement guidelines

The following hardware requirements provide minimum suggested guidelines for WhatsUp Gold installations.

Note: Because of enhanced features and capabilities, WhatsUp Gold v15 and prior users may experience increased CPU and Memory utilization with WhatsUp Gold v16 and later.

Note: Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

100 Devices / 500 Monitors* minimum required	2,500 Devices / 12,500 Monitors* minimum required	20,000 Devices / 100,000 Monitors* minimum required
Processor(s)	WhatsUp Gold: Dual-core (Physical computer recommended)	WhatsUp Gold: Quad-core (Physical computer recommended)	WhatsUp Gold Server: Eight-core Remote SQL Server: Eight-core (Physical computer recommended)
Processor speed	2.4 GHz or more	2.4 GHz or more	2.4 GHz or more
RAM	4 GB	8 GB	WhatsUp Gold Server: 8 GB Dedicated SQL Server: 32 GB (64 GB recommended)
Database type	SQL Server 2008 R2 Express Edition	Dedicated Microsoft SQL Server 2005 / Microsoft SQL Server 2008 or 2008 R2 / Microsoft SQL Server 2012	Dedicated Microsoft SQL Server 2005 / Microsoft SQL Server 2008 or 2008 R2 / Microsoft SQL Server 2012
Hard drive	15 GB or more	OS/Application - 15 GB or more in RAID 1 Database files - 4 x 100 GB in RAID 10	OS/Application - 15 GB or more in RAID 1 Database files - 8 x 250 GB in RAID 10 Log files - 2 x 100 GB in RAID 0 Temp database files - 2 x 250 GB in RAID 0 For more information about moving SQL Server database and log files, see the WhatsUp Gold Database Migration and Management Guide
Network interface card	100 Mbps (1 Gbps preferred)	100 Mbps (1 Gbps preferred)	1 Gbps
CD-ROM or DVD-ROM	Required if installing from CD-ROM. Not required for download installations.	Required if installing from CD-ROM. Not required for download installations.	Required if installing from CD-ROM. Not required for download installations.
Video display resolution	1280 x 1024 or higher	1280 x 1024 or higher	1280 x 1024 or higher
Sound card	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions
Modem and phone line	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported
GSM modem	Required for SMS Direct actions	Required for SMS Direct actions	Required for SMS Direct actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

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Poller Requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server. For more information, see Using additional Pollers with WhatsUp Gold.

Minimum required for each additional clustered poller
Processor(s)	Dual-core
Processor speed	2 GHz
RAM	4 GB
Hard drive space for application	2 GB
Network interface card	100 Mbps
OS support	See Operating system and virtual environment requirements section above

Installing WhatsUp Gold

Important: Customers with pure IPv6 environments must use offline activation. For more information, access the WhatsUp Gold Customer Portal.

Note: WhatsUp Gold v16.x supports direct upgrade installations from WhatsUp Gold v14.x or v15.x.

Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall.

Configuring WhatsUp Event Log Management Reports for WhatsUp Gold

WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.

Troubleshooting

Potential SQL Server Express installation errors

DO NOT use Terminal Services or Remote Desktop for the installation. The installation or upgrade may fail.
A Group Policy Object (GPO), applied on your domain, that has removed or altered the user rights of the WhatsUpGold_User account on the WhatsUp Gold server can cause a generic 503 Service Unavailable Error to be displayed after the WhatsUp Gold installation. To correct the error and verify/restore applicable settings, see Group Policy Object 503 Service Unavailable Error.
There are known issues with installing WhatsUp Gold on a domain controller, therefore installing WhatsUp Gold on a domain controller is not a supported install scenario.
Check other services that may be running and stop these services during the install operation. These services include:
- Microsoft SQLServerAgent (for the 'WhatsUp' instance)
- Microsoft COM Transaction Integrator
- Microsoft Distributed Transaction Coordinator (MS DTC)
- Microsoft Message Queuing
- Microsoft Search
- MSSQLServerOLAPService
If there was a previous, non-default installation of WhatsUp Gold or WhatsUp Professional that has been removed, a 'WhatsUp' Data Source (DSN) may still exist. Remove the WhatsUp DSN from the Data Sources (ODBC) Control Panel and restart the install.

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.

The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:

The RPC port (135) is open for connections.
The DCOM port range is defined and open for connections.

For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.

Known issues in WhatsUp Gold v16.2

Defect ID	Category	Issues
N/A	Wireless	The Meru SNMP agent collects and updates device statistics every few minutes as opposed to collecting data in real-time as with most devices. This results in Meru wireless device reports cycling and appearing as if there is no activity for a period of time, then updating every few minutes. This is a result of the Meru SNMP agent and outside of WhatsUp Gold configuration options.
24567	Web UI	Users cannot login to AlertFox from WhatsUp Gold v16.2 on Internet Explorer v10.
24600	Install	If you choose the option to uninstall the WHATSUP instance of SQL Server Express 2008 R2 when uninstalling WhatsUp Gold running on Windows Server 2012, the uninstallation of SQL Server Express will fail and display an error about .NET 3.5 Feature being disabled. To prevent the error and successfully uninstall the WHATSUP instance of SQL Server Express 2008 R2, make sure that .NET 3.5 Feature is enabled prior to uninstalling WhatsUp Gold.
24834	Reports	The Top 10 Getting Started workspace reports display duplicate devices after web interface discovery scans complete.
24836	Actions	The Active Script Action fails to compile when the %ActiveMonitor.Payload percent variable is used.

For more information